Effective Date: April 1st 2025
Last Updated: June 17th 2025
How Dail Supports the GDC Standards for Dental Teams
Dail is a front-of-House AI tool that can help with a number of use cases for Dental Practices around intake of patients, confirming and re-scheduling appointments and emergency services. Dail is therefore a supporting tool that allow clinicians to focus on their tasks and provide an even better patient experience, making it easier for clinicians to adhere to GDC standards.
Dail is committed to helping clinicians uphold the GDC’s Standards for the Dental Team. Below is a principle-by-principle explanation of how Dail’s AI assistant and platform features are designed to align with, support, and reinforce GDC compliance in everyday practice.
1. Put patients’ interests first
Dail ensures that all automated interactions prioritize the well-being, dignity, and choices of patients.
- Conversations are designed to be informative and empathetic, not sales-driven.
- All Dail conversations are Front-of-House conversations and designed to deal with the intake and qualifications of patients. Dail does therefore not solicit medical advice or prescribe any drugs.
- Dail offers the option for dental professionals to provide 24/7 access so patients aren’t left without support.
- Escalation to a human is always available for complex or sensitive matters.
2. Communicate effectively with patients
Dail uses natural, jargon-free language and supports voice and written communication.
- Call recordings and transcripts help staff review patient concerns.
- Patients are guided clearly through next steps (e.g., booking, pre-treatment info).
- Multilingual features are available upon request to ensure inclusivity.
- Dail can include all information about patient rights, pricing and any other information the Dental Practice would like to communicate to patients through Dail.
- Dail can answer any questions that the patient might have. For complex questions, Dail can reroute the patient to a human member of staff.
3. Obtain valid consent
When collecting patient information, Dail can, when required by the Dental Practice, be programmed to:
- Clearly states why data is being collected and how it will be used.
- Asks for verbal or digital consent, which is logged with timestamps.
- Respects withdrawal of consent at any stage, notifying staff accordingly.
4. Maintain and protect patients’ information
Data privacy and security are at the core of Dail’s infrastructure.
- All data is encrypted and stored in compliance with UK GDPR. View Dail’s Privacy Policy for more details.
- Only authorized staff in the Dental Practice can access sensitive information.
- Every access, edit, or interaction is recorded in an audit trail.
- All relevant information collected by Dail is stored in the Patient Management System of the Dental Practice.
- If a patient wishes to gain access to the information Dail stores on them, they can request the information through their Dental Practice.
- Dail is required to release patient information without their consent if doing so is in the best interests of the public or the patient. This decision will be made by the Dental Practice.
5. Have a clear and effective complaints procedure
Dail acts on behalf of the Dental Practice. Dail includes mechanisms for Dental Practices to raise concerns or complaints directly to their Dail Account Manager.
- Patients can request follow-up from a human staff member at any time during their call.
- All complaints received from Dental Practices are logged, timestamped, and routed to designated staff.
6. Work with colleagues in a way that is in patients’ best interests
Dail facilitates coordinated teamwork among dental staff.
- AI-generated case notes and call summaries are shared securely across the team.
- Tasks and leads can be assigned to the appropriate staff member.
- Escalation rules ensure patients are routed to the right clinician.
7. Maintain, develop and work within your professional knowledge and skills
Dail helps identify trends in patient inquiries that may signal knowledge gaps.
- Reports can suggest CPD topics based on common patient questions or escalations.
- Team members can use this data to reflect on and improve their clinical communication.
8. Raise concerns if patients are at risk
Dail handles patient communication before patients arrive at the Dental Practice and is therefore not involved in the treatment of patients in any way.
Conversations in Dail are logged and the Dental Practice can review patient interactions at any time.
9. Make sure your personal behaviour maintains patients’ confidence in you and the dental profession
Dail embodies professionalism in every interaction:
- Scripts are courteous, neutral, and non-judgmental.
- AI avoids promotional exaggeration or inappropriate language.
- Clinics can monitor and review interactions to ensure high ethical standards are maintained.
If you have any questions on how Dail can support your Dental Practice comply with the GDCs Standards for the Dental Team, please contact us via email on hi@dail.cc.
